Effective Date: 1 August 2025

Our website address is: http://app.rgmguru.com

This Privacy Policy explains how Emscote Arden Solutions FZC (“we”, “our”, or “us”), the provider of the RGM Guru platform, collects, uses, and protects personal data when you use our website or application (collectively, “RGM Guru”).

1. Comments and User Submissions

If you leave comments or feedback on our platform, we collect the data shown in the comment form, as well as your IP address and browser user agent string to help detect spam.

An anonymised string (hash) created from your email address may be sent to the Gravatar service to verify whether you use it. See Gravatar’s privacy policy here: https://automattic.com/privacy/. Once approved, your profile image may be publicly visible next to your comment.

2. Uploaded Files

If you upload documents or images to the platform (e.g. for report generation), we recommend removing any embedded location data (such as EXIF GPS). Visitors to the website or platform users may be able to extract such data from shared content.

3. Cookies

We use cookies to enhance your user experience. For example:

• When you leave a comment, you may opt to save your name, email, and website in cookies for convenience. These last one year.

• Visiting the login page sets a temporary cookie to check browser compatibility. It contains no personal data and is discarded when you close your browser.

• Logging in sets cookies to store your credentials and display preferences:

  • Login cookies last for 2 days

  • “Remember Me” keeps you logged in for 2 weeks

  • Display preference cookies last for 1 year

  • Logging out removes login cookies

• Editing or publishing content may set an additional cookie indicating the post ID. This cookie expires after 1 day.

You may disable cookies via your browser settings, but this may affect functionality.

4. Embedded Content from Third-Party Sites

Our platform may include embedded content (e.g. videos, datasets, maps) from third-party services. Such content behaves as if you visited those sites directly. These external platforms may collect data, use cookies, or track your interaction, particularly if you are logged into their services.

5. Password Reset

If you request a password reset, your IP address may be included in the reset email for security monitoring.

6. How We Use Your Data

We use your personal data to:

• Provide and operate the RGM Guru platform

• Communicate with you about your account or usage

• Improve user experience

• Comply with legal obligations

We do not sell your personal data.

7. Who We Share Data With

We do not share your personal data with third parties unless:

• Required by law

• Necessary to provide our service (e.g. cloud hosting providers under data processing agreements)

• With your express consent

8. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, alteration, or destruction. However, no method of transmission or storage is completely secure.

9. Data Retention

We retain your personal data for as long as necessary to provide our services or as required by applicable law.

10. Your Rights

Depending on your location, you may have rights under data protection law, including:

• Correction or deletion

• Access to your personal data

• Correction or deletion

• Objection to processing

• Data portability

To exercise these rights, contact us at: admin@rgmguru.com

11. Service Provider Details

RGM Guru is operated by:

Emscote Arden Solutions FZC
Business Centre
Sharjah Publishing City Free Zone, Sharjah, UAE
United Arab Emirates

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified to you by email.